Important Contacts

(Last updated19 April 2013)

1. Important Phone Numbers

   Please note: The management company for Quail Run is the Dartmouth Group. The Board of Trustees requests that unit owners do not address questions, concerns, or issues to any and all Quail Run Condominium contracted workers on the property. Workers are complying with specific work orders while here and have no authority to respond to unit owners or alter work orders.

   The Dartmouth Group Portfolio Manager:Steve Marx Client Services : Angela Lolito (also use to leave messages after hours - not for true emergencies) For true emergencies requiring immediate action at any hour. Call 911 first for police, fire, and medical emergencies! See Handbook, para 2.2 Accounting Department Quail Run Insurance: Hub International (new in 2013)	(781) 275-3133 fax: (781) 275-5842 (781) 533-7209 (781) 275-4357 (781) 533-7221 (978) 657-5100
   EMERGENCY	911
   Woburn Police	(781) 933-1212
   Woburn Fire Dept.	(781) 932-4560
   Woburn City Hall	(781) 932-4400
   Ward 7 Alderman Ray Drapeau	(781) 935-8814
   Water Dept. (City Hall)	(781) 933-0700
   Woburn Dept. of Public Works	(781) 897-5980
   NSTAR Electric - Automated Account Info	(800) 592-2000 (800) 228-0208
   Dig Safe	(888) DIG-SAFE (888) 344-7233
   NationalGrid (was KEYSPAN) (Gas) - Report Leaks (only) nationalgrid website	(877) 600-GRID (800) 231-5235
   Comcast (cable TV, phone) Comcast Broadband Cable	(888) 633-4266 (866) 447-7333
   Verizon - Repair - Automated Account Info	(800) 837-4966 (781) 555-1611 (800) 244-3737
   Polling/Voting: Ward 7, Precinct 1 Reeves Elementary School Lexington Street	(781) 937-8240
   Woburn Center Post Office Main PO, 462 Washington St.	(781) 933-5946 (781) 935-9763
   General Electric Appliance (Service)	(781) 933-0775

2. Quail Run Maintenance
   The Dartmouth Group, Inc. (TDG) provides weekly maintenance. A maintenance supervisor is assigned to Quail Run to complete routine and emergency maintenance, and work orders for the common areas and facilities. Please contact the TDG Client Services or complete the Maintenance Request Form to record and dispatch a maintenance work order. Work is completed in order of priority and schedule availability. Messages to the Maintenance Supervisor are sometimes made verbally or left at the mailboxes, however, to ensure timely notification, recording, processing and completion, please contact TDG. If you use the Maintenance Request Form online, it is sent to TDG automatically.Your cooperation is appreciated.



3. After Hours and Holidays Emergencies
   TDG offers emergency on-call services after 5:00 PM during weekdays and all day on Holidays. Some examples of emergencies include: flooding, common area damage, fire (911 called first, then TDG), snow emergency.

   All other routine maintenance, i.e. reporting a light out, incident on the property, request, etc., can be left on the voice mail at TDG Client Services. A staff member will retrieve the message and dispatch to maintenance the following business day.

   Unit maintenance, i.e. loss of electricity, cable, telephone, mechanical failure of heating and a/c equipment, appliances, disposals, etc. are the Unit Owner's responsibility. The Unit Owner is responsible for calling a repairman or utility provider.

   Other "emergencies", such as personal injury, noise disturbance, lock outs, trespassers, vandalism, should be reported to the police.

   The Trustees and TDG may charge any unit owner for non-emergency calls made to the answering service that require response.

4. Quail Run Trustees
   The Quail Run Board of Trustees are volunteers and Unit Owners are requested not to call them directly. Please address your questions, requests, and concerns to the Management Company (see Contacts above). Your issue will be relayed to the Board as necessary.
   
   • Richard Clarke, Chair
   • Walt Howe
   • Dave Roberts
   • Dan Serieka
   • Susan Zeller-Kent


5. Quail Run Residents
   If you want to get in touch with your neighbors, we maintain a directory of residents listing both email and residential addresses. It is accessed with a password, and only residents who volunteer to be listed are given the password.


6. Notices
   Notices of general interest are posted at the mailbox bulletin board. Notification pertinent to all unit owners will be distributed in electronic mailings from TDG. Any unit owner wishing to post a notice of general interest may do so on the bulletin board at the mailbox. Please limit your postings to postcard size or equivalent. Do not tack notices to the clapboards or trim of the building.